VMware Cloud Computing - What kind of Support is included in the service?

LETN Solutions Limited
Atlantic House
Imperial Way
Reading
Berkshire
RG2 0TD
Tel: 01189 070 070
Fax: 01189 070 080
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What kind of Support is included in the service?

LETN are a managed services company, consequently we already have an First Class IT Help Desk which subscribers to the "Purple Cloud" service are able to use. The Help Desk is available 8am - 6pm with 1st thru 3rdline escalation to ensure any issues are dealt with quickly and efficiently.

One of the great benefits of "Purple Cloud" is that should a users desktop have a problem it is very easy for one of our Help Desk engineers to restart a session or create a new one to get your employee working again fast.

In this section:
	What is "Purple Cloud" from LETN?
	Where is the Purple Cloud?
	How do my employees access their applications?
	What if my business grows or shrinks?
	What does the user experience look like?
	How are the Commercials Setup?
	Can I move all my (Non Microsoft) "business" applications onto the platform?
	Can I move all my (Non Microsoft) "business" applications onto the platform?
	What about licensing my software?
	How secure is the platform and my data?
	What are the options for accessing the platform connectivity wise?
	What kind of Support is included in the service?